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These Terms & Conditions apply to all purchases made through the MANTIAGO website and to your use of our website. By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions.
Please read these Terms & Conditions carefully before placing an order. We also recommend that you read our Privacy Policy and Cookie Policy.
MANTIAGO is a clothing brand offering premium, European-inspired menswear and lifestyle products. Throughout these Terms & Conditions, “MANTIAGO”, “we”, “us” and “our” refer to MANTIAGO.
Company details, registration information, and official business address will be added once the business registration is completed.
If you have any questions, you can contact us at: sebastiandevbusiness@gmail.com
You may use our website for personal, non-commercial purposes only. You agree not to misuse the website, attempt to interfere with its security, copy content without permission, or use the website in any way that may damage MANTIAGO or other users.
We reserve the right to update, change, suspend, or remove any part of the website at any time.
We aim to display our products as accurately as possible, including product descriptions, images, colors, materials, sizing, and pricing. However, slight variations may occur due to screen settings, lighting, production changes, or natural differences in fabrics and materials.
All product information is provided in good faith. If an error is found in a product description, price, or availability, we reserve the right to correct it and contact you before processing your order.
Some MANTIAGO products may be offered as presale items. A presale item means that the product is available to purchase before final production, shipment, or full stock availability.
When purchasing a presale item, you understand that the item may not ship immediately. Estimated production and delivery timelines will be shown on the product page or communicated to you after purchase.
Presale delivery dates are estimates only and may change due to production, quality control, shipping, customs, or supplier-related delays. We will do our best to keep you updated if delays occur.
If we are unable to fulfil a presale order, we will contact you and offer an alternative solution or a refund.
After placing an order, you will receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance of the order.
We reserve the right to refuse or cancel an order if there is an issue with payment, stock availability, product information, suspected fraud, or any other reason that prevents us from fulfilling the order.
All prices are shown in the currency displayed on the website. Prices may include or exclude VAT depending on the setup of the store and applicable tax rules.
Shipping costs, taxes, duties, or other fees may be added at checkout where applicable.
Payment must be completed before an order is processed. We use secure third-party payment providers and do not store full payment card details ourselves.
We aim to process and ship orders as quickly as possible. Delivery times may vary depending on your location, shipping method, product availability, and whether the item is in stock or sold as a presale item.
Estimated delivery times are not guaranteed unless clearly stated. MANTIAGO is not responsible for delays caused by shipping carriers, customs, incorrect delivery information, or events outside our control.
Please ensure that your shipping address is correct before placing your order. If a package is returned due to an incorrect or incomplete address, additional shipping costs may apply.
For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on your country. These charges are the responsibility of the customer unless otherwise stated at checkout.
MANTIAGO is not responsible for delays caused by customs clearance.
If you wish to return an item, please contact us within 14 days of receiving your order. Returned items must be unused, unwashed, undamaged, and returned in their original condition with all tags and packaging where possible.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We reserve the right to refuse a return if the item shows signs of wear, washing, damage, stains, odour, or is not returned in a resaleable condition.
Exchanges may be offered depending on product availability.
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with your order number, a description of the issue, and clear photos.
If the item is confirmed to be faulty or incorrect, we will offer a suitable solution, such as repair, replacement, exchange, refund, or another remedy in accordance with applicable consumer law.
Once your return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping costs may not be refunded unless required by applicable law or unless the return is due to an error on our part.
We provide size information to help customers choose the right fit. However, sizing can vary slightly depending on fabric, garment construction, and production batches.
If you are unsure about sizing, please contact us before placing an order.
Please follow the care instructions provided on the product label or product page. MANTIAGO is not responsible for damage caused by incorrect washing, drying, ironing, storage, or general misuse of the product.
All content on the MANTIAGO website, including logos, product images, designs, text, graphics, branding, and visual content, is owned by or licensed to MANTIAGO.
You may not copy, reproduce, modify, distribute, or use our content without prior written permission.
To the fullest extent permitted by law, MANTIAGO is not liable for indirect, incidental, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms & Conditions excludes or limits any consumer rights that cannot be excluded under applicable law.
Your personal information is handled in accordance with our Privacy Policy. By using our website or placing an order, you acknowledge that we may process your personal data in order to manage orders, payments, shipping, customer service, and related business operations.
We reserve the right to update or change these Terms & Conditions at any time. Any updates will be posted on this page. The version available at the time of your purchase will apply to your order.
These Terms & Conditions are governed by the laws of Sweden, unless otherwise required by mandatory consumer protection laws in your country of residence.
If you have any questions about these Terms & Conditions, your order, or our products, please contact us at:
Email: support@mantiago.com
